Technical Support

We Make Sure You Have Right Resources


BlueWave is here to ensure that you not only have the right product to get the job done but the right support team for the install.

Our Knowledge Base is full of commonly asked questions, solutions, and white papers for our partner installers.

When you need support for your BlueWave system, you can submit a support ticket and our tech support team will assist you.

Join our Certified Installer Program


The Bluewave Installer program gives you the critical information to get a job done. We go through troubleshooting and configuring the hardware, software, and the network. We want our partners to feel as confident in our product as we do.


Recurring revenue for cloud based installation

Phone support with our tech team

Advanced replacement RMAs


The BlueWave Partner Process

Meet your team

We will connect you with a dedicated installer rep

Learn about the solution

Run through a technical training on Bluewave.

Quote your first job

The Bluewave team will make sure you have all the parts you need.


When onsite, we will shadow your deployment to make sure it goes smooth.

Our Partner’s thoughts

What They Say About Us

“BlueWave Security has been a highly reliable partner for our access control solution nationwide. The convenience and customization they provide us for our Bloomingdale’s stores has exceeded our expectations. This is a high-tech company whose products work.”

– Fred (Bloomingdale’s)

“We went with BlueWave Security because we wanted a system that was easy to deploy and their technical support team has always been there to help, if
necessary. BlueWave has proven to meet all of our expectations and installation needs.”

– Bill (Casino)


Finished Projects


Doors Secured


Credentials Managed


Certified Installers